Accessible Gardening in Herne Hill: Our Promise

At Gardener Herne Hill we strive to make our online and in-person gardening services accessible to everyone in the Herne Hill community. This statement explains how our commitment to inclusion, clear communication and practical access supports people with a wide range of needs. We follow current standards and regularly review our practices to ensure ongoing improvements.

We design content to meet WCAG 2.1 AA guidelines as a baseline for web accessibility. Our approach combines semantic HTML, high contrast colour choices, resizable text, and predictable navigation so that visitors looking for garden maintenance or a Herne Hill gardener can access information reliably. We prioritise meaningful alternatives such as visible labels, captions where relevant and accessible forms.

Where technical or design limitations exist we document them and provide clear alternatives. If a page does not fully meet WCAG 2.1 AA, we will explain the shortfall, expected remediation timeline, and how to obtain the same information by other means. Our accessible gardener services in Herne Hill include both online support and in-person adjustments on request.

How we support screen readers and keyboard users

Our website and digital resources are tested with common screen readers and keyboard-only navigation. We use landmarks, headings and ARIA attributes where appropriate to create a reliable reading and navigation order. Screen-reader users should encounter clear link text, descriptive alt text for images, and form fields with associated labels to complete booking or enquiry tasks.

Practical accessibility features include:

• Skip to content and visible focus indicators to aid keyboard navigation.
• Logical heading structure so gardeners in Herne Hill and visitors can scan pages quickly.
• Contrasting colour palettes and text resizing to support low-vision users.

To help keyboard users, interactive controls are operable via Tab and Enter/Space keys and do not rely on hovering. We aim to ensure that anyone researching garden care or booking a Herne Hill gardening visit can complete tasks using only a keyboard.

In-person services: our field teams understand the importance of accessible communication when visiting properties in Herne Hill. If a home visit is required we will make reasonable adjustments such as providing large-print quotes, arranging sign language support where possible, and confirming access needs before arrival. These on-site accommodations complement our digital accessibility efforts.

We continually audit the accessibility of our content through automated tools and manual testing with assistive technology. Regular reviews ensure that new pages, images and interactive features follow the same standards. Our team documents fixes, prioritises issues that block essential interactions and publishes progress updates internally to maintain compliance.

Making an accessibility request: if you need information in a different format, require support using assistive technologies, or want to raise an accessibility concern about our services in the Herne Hill area, please use our accessibility request option available on this site or contact our accessibility coordinator through the organisation’s contact channels. We will acknowledge requests promptly and work with you to provide reasonable adjustments.

We welcome suggestions to improve accessibility. While we do not provide technical contact details in this statement, you can find our accessibility request mechanism in the site navigation or speak to staff during local appointments. We will consider each request, record actions taken, and aim to resolve issues in a timely manner.

Scope and exclusions: This accessibility statement covers our primary public-facing web content and the core services offered by Gardener Herne Hill. It does not cover third-party platforms beyond our control; when linking to external resources we try to note if those pages may not meet our accessibility expectations.

Review schedule: We review this statement and our accessibility practices at least annually and after significant site updates or service changes to the Herne Hill gardening offering. Our goal is continuous improvement, transparency and practical support for everyone who needs accessible gardening information or assistance.